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Terms of Service

Last updated: November 9, 2025

These Terms of Service (“Terms”) constitute a legally binding agreement between you (“you,” “your,” or “User”) and Okela (“Okela,” “we,” “us,” or “our”) governing your access to and use of the Okela mobile applications, including Okela (for consumers) and Okela for Business (for merchants), and any related services, software, websites, or features provided by Okela (collectively, the “Services”).

By accessing or using any part of the Services, you agree to be bound by these Terms. If you do not agree, you must not access or use the Services.

Okela may update or modify these Terms from time to time in its sole discretion. Any changes will be effective upon posting the revised Terms within the Services or on our website. Your continued use of the Services after such posting constitutes your acceptance of the revised Terms.

You represent and warrant that you are at least thirteen (13) years of age (or the minimum age required in your jurisdiction to use such services) and that you have the legal capacity to enter into these Terms. If you are accessing or using the Services on behalf of a business or other entity, you represent that you have the authority to bind that entity to these Terms, and “you” shall refer to both you and such entity.

1. The Services

Okela provides digital tools designed to simplify and enhance the consumer rewards experience. Through the Okela application, Users can view, track, and manage loyalty points, rewards, and related benefits across participating merchants, restaurants, coffee shops, and retail establishments.

Through Okela for Business, merchants and authorized representatives may access tools to manage their loyalty programs, issue rewards, and engage with customers through the Okela ecosystem.

The Services are provided solely for lawful, personal, and commercial use consistent with these Terms. Okela reserves the right to modify, suspend, or discontinue any aspect of the Services at any time without notice.

2. Account Registration and Security

To use the Services, you must create an account (“Account”) using a valid mobile phone number. Verification is performed through one-time password (“OTP”) authentication, which may be provided by Prelude, our third-party service provider.

You agree to:

  • Provide accurate, current, and complete information during registration.
  • Maintain and promptly update your Account information.
  • Maintain the confidentiality of your Account credentials and restrict access to your device.

You are solely responsible for all activities that occur under your Account, whether or not authorized by you. You agree to immediately notify Okela of any unauthorized access or use of your Account at heyokela@gmail.com.

Okela reserves the right to suspend or terminate any Account that violates these Terms or that we believe, in our sole discretion, poses a risk to the integrity or security of the Services.

3. User Eligibility and Conduct

3.1. Eligibility

Use of the Services is limited to individuals who are at least thirteen (13) years of age. Users under eighteen (18) years of age must have parental or guardian consent.

Merchants represent and warrant that they are duly organized, validly existing, and authorized to conduct business in their jurisdiction and that the individual registering on behalf of the merchant has the authority to bind the business to these Terms.

3.2. Acceptable Use

You agree to not use the Services to:

  • Use the Services for any unlawful, deceptive, or fraudulent purpose;
  • Impersonate any person or entity, or misrepresent your affiliation with any person or entity;
  • Interfere with or disrupt the operation of the Services, servers, or networks connected thereto;
  • Access the Services by automated means, including bots or scripts;
  • Copy, modify, or create derivative works based on any part of the Services; or
  • Use the Services in a manner that violates applicable law or the rights of others.。

Okela may investigate violations and cooperate with law enforcement authorities to pursue users involved in such activities.

4. Merchant Participation

Merchants using Okela for Business are responsible for managing their loyalty programs, issuing rewards, and maintaining accurate information about their business, offers, and promotions.

By participating as a merchant, you agree that:

  • You have the authority to represent and bind your business;
  • All offers, promotions, and rewards you list through Okela are accurate, valid, and honored in-store;
  • You will comply with all applicable laws and regulations regarding loyalty programs and consumer protection; and
  • You will not engage in deceptive, misleading, or fraudulent conduct.

Okela reserves the right to suspend or terminate merchant accounts that fail to comply with these obligations.

5. Ownership and Intellectual Property

All rights, titles, and interests in and to the Services, including but not limited to trademarks, logos, trade names, software, text, images, and other content (“Okela Materials”), are and shall remain the exclusive property of Okela and its licensors.

Except as expressly authorized in writing, no part of the Services or Okela Materials may be copied, modified, distributed, sold, leased, reverse-engineered, or otherwise exploited for any purpose without Okela’s prior written consent.

Any feedback, suggestions, or ideas submitted to Okela regarding the Services shall become the property of Okela without any obligation to compensate you.

6. Data and Privacy

Your use of the Services is also governed by the Okela Privacy Policy, which describes how we collect, use, and protect personal information.

By using the Services, you consent to the collection and use of your information as described in the Privacy Policy, including data such as your name, phone number, merchant information, and activity within the Okela ecosystem.

7. Service Availability and Modifications

Okela endeavors to maintain the Services in an operational state but does not guarantee uninterrupted access. We may, at any time and without notice:

  • Modify, suspend, or discontinue any aspect of the Services;
  • Restrict access to certain features or content; or
  • Implement maintenance or security updates.

Okela shall not be liable for any loss or inconvenience resulting from such actions.

8. Termination

Okela may suspend or terminate your access to the Services, in whole or in part, at any time and without notice, if we believe you have violated these Terms or engaged in conduct detrimental to Okela or its users.

Upon termination, your right to use the Services will immediately cease. Sections that by their nature should survive termination (including Sections 6, 10, 11, and 12) shall continue in full force and effect.

9. Disclaimer

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

OKELA DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT ANY REWARDS OR INFORMATION PROVIDED THROUGH THE SERVICES WILL BE ACCURATE OR RELIABLE.

YOUR USE OF THE SERVICES IS AT YOUR SOLE RISK.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OKELA, ITS AFFILIATES, DIRECTORS, OFFICERS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR GOODWILL, ARISING OUT OF OR RELATING TO YOUR USE OF THE SERVICES, WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN NO EVENT SHALL OKELA’S TOTAL LIABILITY TO YOU EXCEED FIFTY U.S. DOLLARS ($50) OR THE AMOUNT YOU HAVE PAID TO OKELA IN THE PAST TWELVE (12) MONTHS, WHICHEVER IS GREATER.

11. Indemnification

You agree to indemnify, defend, and hold harmless Okela, its affiliates, officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or in any way related to:

  • Your use of the Services;
  • Your violation of these Terms; or
  • Your violation of any law or the rights of any third party.

12. Governing Law

These Terms and any dispute arising from or relating to them shall be governed by and construed in accordance with the laws of the United States, without regard to its conflict of law principles.

Any dispute, claim, or controversy arising out of or relating to these Terms or the Services shall be resolved exclusively through binding arbitration administered in the United States, unless otherwise required by applicable law.

Each party irrevocably waives the right to a trial by jury or to participate in a class action.

13. Miscellaneous

  • Entire Agreement: These Terms constitute the entire agreement between you and Okela and supersede all prior agreements relating to the Services.
  • Severability: If any provision is found invalid or unenforceable, the remaining provisions shall remain in full force and effect.
  • Waiver: Failure by Okela to enforce any right or provision shall not constitute a waiver of such right or provision.
  • Assignment: You may not assign or transfer your rights under these Terms without Okela’s prior written consent.

Contact

If you have questions about these Terms, please contact us at heyokela@gmail.com.